Personal Data Treatment Policy

1. Data controller

PRIVÉ Concierge Cartagena — PRIVÉ Concierge Cartagena, a company operating in the city of Cartagena de Indias, Colombia, is the data controller responsible for the personal data collected through this website and its contact channels.

2. Data we collect

We may collect the following personal data:

• Full name
• Country or city of origin
• Travel dates
• Number of guests
• Travel interests and preferences
• Messages or inquiries submitted voluntarily
• WhatsApp number (when the user initiates the conversation)

3. Purpose of data processing

The personal data collected will be used to:

• Handle requests, quotes, and bookings for tourism services
• Personalize the experience offered to the user
• Send relevant information about the requested services
• Fulfill contractual obligations arising from service delivery
• Improve the quality of our services

4. Your rights

In accordance with Law 1581 of 2012, you have the right to:

• Access, update, and correct your personal data
• Request proof of the authorization granted
• Be informed of how your data is being used
• Revoke consent and request deletion of your data
• Access your personal data free of charge

5. Data sharing

PRIVÉ Concierge Cartagena does not sell, rent, or transfer personal data to third parties for commercial purposes. Data may only be shared with operational partners necessary for delivering the requested service (transport providers, tour operators, restaurants), who are subject to the same confidentiality obligations.

6. Data security

We implement reasonable technical and administrative measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.

7. Retention period

Personal data will be retained for as long as necessary to fulfill the stated purposes and applicable legal obligations. You may request deletion at any time, unless there is a legal obligation to retain it.

8. Contact

To exercise your rights or resolve any questions regarding the processing of your data, you may contact us through the WhatsApp channel available on the main page or by writing to us directly.